Blog

In our “CX One on One” series, we meet the dynamic and talented team members behind the scenes at NICE representing all the facets of the world’s #1 cloud native customer experience platform.

One of the main challenges in modern quality management is integrating multiple digital channels seamlessly to create a unified, consistent and personalized customer experience.

In our new “CX One on One” series, we will meet dynamic and talented team members behind the scenes at NICE representing all the facets of the world’s #1 cloud native customer experience platform. We recently sat down with Andy Traba, Vice President of Product Marketing.

Artificial intelligence (AI) is revolutionizing many aspects of business operations, particularly in customer service. The use of bots to handle high-frequency, low-complexity tasks is well-established.

By the time a call center agent utters the words, “How can I help you”—the customer journey has veered off track.

Bots have officially gone mainstream. Nearly 8 in 10 (78%) people surveyed recently said they have interacted with a bot in the past 12 months, and 40% of millennials report chatting with bots on a daily basis, according to Forbes.