National and Local Government Agencies Trust NICE CX Solutions
A vote of confidence.
Building greater trust in government by transforming and improving citizen experience has never been more important. NICE can help.
Elevate citizen trust.
Build greater trust and satisfaction by improving transparency and citizen accessibility using convenient digital and self-service options.
Improve employee retention.
Improve employee satisfaction by empowering staff to easily deliver services using the right information, tools, coaching and task automation in one easy to use workspace.
Do more. Spend less.
Lower agency costs by improving performance and efficiency using advanced analytics to measure and improve service objectives.
Listen to your constituents
Elevate engagement and satisfaction by learning from what constituents do and how they feel using surveys and advanced AI (Artificial Intelligence) enhanced analytics to detect sources of frustration.
Design mission-focused journeys
Design an end-to-end customer journey along with every intermediate touch point using journey analytics and advanced journey-building tools.
Empower employees
Empower agency employees to deliver friendly, helpful service using training, in-the-moment coaching, and powerful task automation all from one convenient app.
Deliver better experiences
Deliver better experiences by integrating agency resources with advanced CX tools using a single cloud CX platform which provides voice and digital access, back-office integration, guided navigation, searchable content, smart virtual assistants, and expert live-assist agents.
Measure, inform and innovate
Measure success, inform stakeholders, and identify improvements using pre-build operational reporting, advanced analytics, and dashboards.
Partner with a leader
Rely on the leading CX provider that is FedRAMP ATO (Authorization to Operate) certified to help you confidently meet service levels, protect citizen data, and maintain compliance with required regulatory standards.
Citizen CX Mandate
Citizens in need depend on public agencies as sole-source service providers. See how NICE can help fulfill the new citizen CX mandate.
We manage security and compliance so you can focus on your mission. NICE CXone is fully compliant with applicable standards required by local, state, and federal government agencies and delivers guaranteed 99.99% availability.
Customer Proof
“When you want to build a great call center, what do you do? You find the best call center system, one used by both public organizations and private organizations that are doing excellent work. We know that NICE is always looking at what’s next and what’s better and brings that to every update.”
- Human Services Operations Manager,
County of San Diego
“CXone enhances the customer and agent experience through better visibility and functionality for the agent and putting the customer in control of their experience.”
Dave Riches, Manager of Business Excellence
Auckland Council
Datasheets
CXone for government agencies CX
Government agencies are crucial providers of essential services, and citizens rely on them to meet their needs. However, trust and satisfaction in government have been declining, particularly when compared to trends in the private sector.
White Papers
Getting the Full View of the Constituent Experience
Discover a framework for understanding and realizing the value of feedback management technology.
Case Studies
CXone Cloud Platform Comes Through for Michigan DHHS (PDF)
From having no contact center to moving to NICE CXone cloud platform has been a huge—and welcome—event for both case workers and clients of Michigan’s Department of Health and Human Services Integrated Service Delivery. As the new virtual contact center was being rolled out throughout the state, the federal government shutdown and a subsequent stretch of frigid weather put unforeseen and unusual demands on it.
Next steps in your journey
See CXone in action
See how NICE CXone helps you innovate faster to improve every citizen interaction in these in-depth demonstration videos.
