Proactive Outbound Dialer

Proactively boost connection rates and sales conversions.

Leverage patented dialer and digital outbound to generate revenues and minimize hang-ups.
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Be proactive with Personal Connection.
Patented dialer and digital outbound make it easy for Inside Sales to attain quota by connecting with more prospects every day and helps Customer Service reduce inbound calls through personalized, low cost, and proactive outbound notifications.
Close more deals.
Connect with more prospects and make better use of your dialing lists.
Make outbound personal.
Give your agents the right information at the right time. Reach out in the best suited channel.
Hello? Hello??

Start every outbound call the right way, replace “thin air” with a personal greeting.
Outbound made easy.
Focus on results, not technology. Blend voice and digital, inbound and outbound “as you go”.
More revenue, less hang-ups.
NICE CXone Personal Connection is a patented dialer and digital outbound solution that helps you attain quota and grow revenue more easily by increasing connection rates and sales conversions. Blend inbound and outbound to boost productivity, reach out proactively to ease friction and reduce inbound calls. Eliminate that awkward pause that makes customers wait for a live agent, reach out using the digital channels they prefer.
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Predictive Dialer
Have them at the first hello.
Set the right tone, mix channels to meet quota and drive revenue. Blend inbound and outbound to boost efficiency.
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Have them at the first hello.
Set the right tone, mix channels to meet quota and drive revenue. Blend inbound and outbound to boost efficiency.
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Win with Proactive Outreach.
This report defines the role of proactive outreach in modern CX activities and illustrates the business impact it has on CX, operational and financial performance results.
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knowledge management
Predictive dialer, digital outreach: All-in-One
Optimize proactive outreach across voice and digital channels, blend inbound and outbound to boost productivity and maximize utilization. Attain quota more easily and generate more revenue by increasing connection rates and sales conversions.
Close the deal
Increase connection rates and improve list penetration for better business results.
Set the right tone
Reach the right customers with the right information at the right time in the right channel.
Blended is better
Blend voice and digital for more successful outreach, blend inbound and outbound to increase efficiency and reduce inbound calls.
Stop the hang-ups
Patented technology removes the awkward pause from your outbound calls - less customers will disconnect.
Make outbound easy
Focus on results, not technology. Creating outbound campaigns should not always require IT involvement.
“CXone Personal Connection is giving us a better overall customer experience. Our right-party connect rates are now 10% and our abandon rates are normally less than .5%.”
Sean Purdy
Contact Center Support Manager Check Into Cash
Related Resources
White Papers

CXOne Personal Connection

The goal of any outbound dialing campaign is to connect with as many customers in as few call attempts as possible.

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Case Studies

TruGreen: ‘There’s Nothing We Can’t Do With CXone’

The numbers tell the story: 2.3 million customers all over the U.S., 100,000 phone, chat and SMS interactions daily in peak summer season and up to 100,000 outbound service calls a day. How does a national lawn care company transform its contact centers into productive, efficient customer service powerhouses? Easy: It moves to NICE’s CXone cloud contact center platform.

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Case Studies

CXone Helps Check Into Cash Grow

Check Into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. They had big plans for growing their business, but their on-premise, legacy dialer was inflexible, tough to customize and expensive to upgrade. By switching to the NICE CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. At the same time, their service levels soared as right-party connects increased 10% and abandon rates fell to just 0.5%.

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Resource Library
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