What are Logs?

Also commonly referred to as log files, logs are records activities within a computer system. Logs are written in a simple text format, document event details, typically include a time stamp and can be used for tasks ranging from restoring a database to analyzing website traffic. Nearly all software applications have a logging function often using a protocol called syslog, which is a standardized method of creating logs.

There are many different types of logs, tailored to specific systems and functions. A transaction log keeps a record of all changes made to a database and is used in recovery efforts. Network event logs provide a history of what happened within the network, such as traffic and failed password attempts. Web servers also create logs that include information such as the IP addresses of visitors, when they were on the site and which pages they visited.

These are just a few examples of the types of logs systems can create. Logs are invaluable for monitoring system health and troubleshooting issues.

How NICE can help

NICE is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:

• Modern ACD providing digital first omnichannel routing and increased business agility
• Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
• Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
• Omnichannel customer journey management

CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.