Take the guesswork out of self-service development with conversational data from voice and text interactions.
Prioritize the most impactful opportunities and develop new self-service capabilities.
Gain valuable insights into customers’ evolving needs and take a data-driven approach to power digital CX.
Powered by purpose-built AI for CX, Enlighten XO combines the largest dataset of historical conversational data with businesses’ voice and text interactions to prioritize top automation opportunities by ROI and eliminate guesswork. Data-driven self-service identifies and understands customer intents and utterances, and mirrors top-performing agents to build effective tasks and workflows across all channels.
Optimize digital experiences with CX insights from conversational data and reflect workflows of your top-performing agents for seamless self-service.
Identify automation opportunities and streamline work.
Uncover training phrases based on real-life language for specific insights into each customer’s needs to accelerate self-service time-to-value.
Train your bots to resolve intents the same way as your best agents so you resolve more interactions in self-service.
Eliminate guesswork and turn to data for truly intelligent virtual agents that reduce customer effort.
Does your bot have what it takes?
How to build smarter virtual agents for impressive CX.
Build smart self-service
Learn how NICE’s Enlighten XO powers businesses to deliver engaging CX across digital channels.
Delight developers with data
Enable smart bots quickly with conversational data at the helm.