Bring your website alive.
Meet customers in their preferred digital channels and use co-browsing, file sharing, and filling in online forms with your high-value customers. Using one single interface for interaction handling, customer sentiment, data, and interaction history across channels turns every interaction into a “personal affair”.
And CXone empowers agents to concurrently handle multiple digital interactions at a time which helps to increase productivity. Chatbots can take over simple interactions to unburden agents – just remember to ensure customers can reach an agent when needed.