Better results with less effort.
Make every interaction easier for your customers and your agents with CXone Agent for Oracle Service Cloud.
Personalized interactions
Empower agents with a 360-degree view of the customer, including insights into previous interactions, regardless of channel.
Fewer clicks, higher efficiency
Agents can handle contacts, plus manage their schedules and performance—all without leaving Oracle.
Smarter connections, better CSAT
Use intelligent routing and Oracle data to connect customers to the right resource, right away.
Flexibility and agility
Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Exceed everyone’s expectations.
Deliver the personalized experience your customers demand, while simplifying agent workflows and reducing costs.
Simplify and streamline every experience.
Consolidated Agent Desktop
Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the Oracle Service Cloud interface.
Integrated Workforce Management
Agents can manage schedules and performance—everything from shift bids and vacation requests to quality evaluations and coaching sessions—without leaving Oracle.
Skills-based routing
Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.
Data synchronization
Save agent after-call work by automatically synchronizing customer data and history for each interaction, regardless of channel.
White Papers
2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.
Product Videos
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.