Company-wide collaboration for better service.
Connected agents, connected experiences
Simplify and streamline the agent experience with an intuitive consolidated desktop that seamlessly integrates into Microsoft Teams.
Easy team collaboration, faster resolution
Access experts anywhere in your organization, in real-time, to quickly resolve complex customer interactions.
Better CX, stronger KPIs
Improve customer experiences and drive better results across your contact center with streamlined collaboration and top-notch voice services.
Flexibility and agility
Eliminate customized development and delays with this pre-built integration that deploys in hours and scales as your business needs evolve.
Easy connections, simplified collaboration.
Embedded agent
Boost agent productivity with seamless access to full contact center controls directly within Teams.
Directory & presence sync
Quickly find and connect with Teams users outside the contact center through the agent directory, for faster service and higher first contact resolution.
Customizable workspaces
Improve productivity and reduce handle time by putting the websites and apps agents need at their fingertips inside of Teams.
High-quality voice service
Reduce dropped and abandon calls with our carrier-grade voice services, delivered over a secure internet connection with Microsoft’s Direct Routing.
Datasheets
NICE CXone for Microsoft Teams
Learn how our pre-built unified communications and contact center integration for Microsoft Teams powers company-wide collaboration for faster service.
Datasheets
NICE CXone UCaaS Integrations
Pre-built adapters connecting the contact center to leading UC tools, facilitating expert access through synchronized presence and instant engagement, bringing together the two platforms in a unified agent interface, connecting your agent workforce in minutes with Microsoft, RingCentral, Zoom, LogMeIn, Atos and more.