Unparalleled security and reliability.
Deploy seamless customizations and pre-built integrations from our ecosystem partners—all through a secure and reliable cloud platform with industry-leading uptime.
Security and Compliance
Secure your data. Enjoy industry-leading uptime. Our Trust Office ensures that CXone is the platform you can count on.
Resiliency and Reliability
Keep your contact center up and running with extensive security and compliance, dynamic elasticity, guaranteed uptime and proven redundancy and failover strategies.
Marketplace
Find, compare, and activate applications ready-made for CXone by our development partners and take your contact center to new heights.
Developer Tools, APIs
and Integrations
and Integrations
Increase value with pre-integrated applications, UCaaS and CRM adapters, and endless customization options with RESTful APIs and SDKs.
FedRAMP
Give your government agency the tools to act smarter and respond faster with CXone FedRAMP.
Voice as a Service (VaaS)
Connect your agents and customers with quality-optimized cloud voice and data services.
Elevate AI
Improve your conversations with your customers using accurate speech to text transcription and CX AI APIs that understand every interaction.
Adopt a cloud that grows with you.
You cannot afford interruptions in your contact center activities and real-time data streams. With zero down time and continuous technology improvements in NICE CXone’s Open Cloud Foundation, you are free to innovate and provide CX excellence worry-free. Make the leap into next-generation capabilities and watch your operational success soar.
“With CXone and the cloud, we implemented a work-from-home model which improved our monthly agent retention rate by 15%. We’ve also reduced our monthly training costs by 50% because we don’t need to constantly train new hires.”
Dale McManness
Chief Operating Officer
Customer Direct
Vera Bradley Success Story
Learn how Vera Bradley’s move to the cloud helped the company modernize their workplace structure and improve customer satisfaction.
Related Resources
White Papers
Maintaining Contact Center Modernization Momentum
Learn more about the need for, and benefits of, AI-powered self-service that will help agencies deliver personalized and prompt resolutions.
Datasheets
Open Cloud Foundation Datasheet
CCaaS that was born in the cloud and thrives in the cloud.
Case Studies
Improve agent retention
Learn how a work-from-home program improved agent retention by 15% & reduced training costs by 50%.