Overview
Enhance the Value of Your CRM
Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Zendesk displays contact handling controls, along with contact and customer information, in a single, unified interface—their Zendesk Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Zendesk deploys in hours and scales as your business needs evolve.
TruGreen: ‘There’s Nothing We Can’t Do With CXone’
The numbers tell the story: 2.3 million customers all over the U.S., 100,000 phone, chat and SMS interactions daily in peak summer season and up to 100,000 outbound service calls a day. How does a national lawn care company transform its contact centers into productive, efficient customer service powerhouses? Easy: It moves to NICE’s CXone cloud contact center platform.