CXone Automatic Contact Distributor (ACD) is a skills-based omnichannel routing engine that intelligently routes digital and voice interactions to the right agents. Automated call distribution software provides a universal queue for 30+ digital channels, as well as voice, self-service, artificial intelligence (AI) and chatbot interactions. Read this datasheet for more insight into intelligent, data-driven routing enabling you to provide personalized customer service.
More than the right solution. The right fit
How CXone makes customers happy by connecting the right customer with the right agent every time.
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NICE CXone Omnichannel Routing Brochure (PDF)
Find out how you can use NICE CXone Omnichannel Routing to seamlessly connect customers to the right agent across any channel.