About Aparna

Aparna is passionate about Customer Success and ensuring our customers attain maximum value from both NICE solutions and the processes employed around these solutions. In her former role as an executive at Dell, Aparna made multi-million dollar investments in NICE/Merced products, so she's familiar with the customer journey as well as customers' expectations from the technologies and services in which they're investing. In later roles, Aparna has focused on Customer Success. She has worked to codify that success by re-engineering the consulting process to achieve improved customer adoption, loyalty and value realization/ROI. This unique value-based consulting methodology is now at the heart of NICE�s VRS offerings. Aparna manages NICE Value Realization Services, working directly with customers and VRS team members around the world to create transformation roadmaps and systematically steer customers to sustained success with NICE solutions. By establishing Value Realization Services as a strong business development arm, Aparna has helped lead the customer-centric culture shift evident throughout NICE's global organization. Click here to listen to her Facebook live talk on NICE VRS.