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Dror Battat has been with NICE for over 20 years, and serves as our Vice President of Managed Services overseeing Managed and Advanced Value Realization Services. Over the years, he has quarterbacked and lead many successful R&D, product design, product roadmap, and business operation initiatives. Today, Dror's leadership and cross-organizational expertise provide excellent guidance to our services teams as they plan and execute detailed process and technology transformations for our customers.