Mobile apps provide astounding conveniences in our personal lives, and the time has now arrived for mobile apps to similarly transform our work lives for the better!
In the domain of contact centers, imagine if agents could use their mobile devices to immediately schedule overtime, shift changes, or time-off without needing to exchange emails or phone calls with their supervisors. And imagine if supervisors could easily review and approve all agent scheduling requests with the same frictionless user experience.
NICE Employee Engagement Manager (EEM) can make it happen.
By providing mobile-friendly, self-service workforce scheduling, EEM is bringing greater efficiency and employee satisfaction to the workplace.