According to the Merriam-Webster dictionary, a winner is defined as one that is successful, especially through praiseworthy ability and hard.At NICE, we define winners as those who take customer service excellence and innovation to the next level.
Through our annual NICE inContact CX Excellence Awards program, we comb through dozens of client success stories to shine the light on organizations driving positive business outcomes in the most unique and innovative ways. The 15 award winners chosen for 2019 recognition represent an expansive spectrum of industries including financial services, healthcare, insurance, retail, telecommunications, utilities and more. We invite you to take inspiration from their stories!
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Best Cloud Implementation |
Best Business Impact
Sallie Mae
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Best Customer Experience
Asurion
AEP Energy
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Best Employee Engagement
Teleperformance Brasil
Voya Financial
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Rookie of the Year Alliance Data |
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The NICE inContact management team personally congratulated winners at a VIP awards luncheon held in conjunction with Interactions Las Vegas.
In the months ahead, some of the winners will be sharing their success stories at upcoming NICE User Group (NUG) meetings, with the first event scheduled at Sallie Mae on June 28 in Newark, Delaware, located a short drive from Philadelphia, PA. Please check the NUG website regularly for updates. These Lunch and Learn meetings provide a firsthand look at how these leading organizations approached their business challenges. After learning their secrets to success, you might find yourself ready to excel and compete when the 2020 CX Excellence Awards program applications open later this year.