NICE was named a leader in Everest Group's RPA PEAK Matrix report for the second consecutive year. Everest Group highlights, as an area of strength, NICE RPA's vision to develop solutions tailored for man working with machine. Other areas of strengths identified in the report are the numerous product innovations which NICE RPA released in the past year.
To name a few:
- NEVA – the innovative NICE Employee Virtual Attendant, which is the employee's personal desktop robot, supporting them through their daily activities by providing real-time process guidance and automation of routine tasks.
- Automation Finder – the automation discovery tool, infused with artificial intelligence capabilities to identify and recommend processes which will yield the highest ROI if automated.
- Shape Analysis – a new robust screen integration capability which identifies various elements on the screen (fields, buttons etc.) based on their shape, text, and location. It allows automation even when there is no direct access to the user's screen, as is the case in VDI deployments.
- Connectivity Watcher – monitors the connection between robots and the underlying applications, and alerts in case of a connectivity break, along with the details for troubleshooting the issue.
- Automation Studio – NICE's new state-of-the-art cloud based authoring tool for easily building custom automations in a drag-and-drop way.
- Central Control Room – NICE offers a web-based control room for orchestrating both unattended and attended robots
Everest Group also mentions NICE's reference customers appreciation for its product vision, attended automation capabilities in supporting complex use cases, and flexibility in incorporating their feedback.
The report places a large focus on the growing domain of RDA, Robotic Desktop Automation. According to Everest Group, RPA vendors are focused on developing functionalities that optimize workforce productivity and significantly improve customer experience.
NICE scored "High" for its Capability in RDA offering and support. This is due to NICE's 17 years of experience in the attended automation domain, its unique Desktop Automation capabilities and its successful enterprise implementations scaling up to 25 000 desktop robots.
To read the Everest Group RPA PEAK Matrix report with a Focus on NICE click here.