Leaders in the Contact Center field discussed improving customer and employee experience through digital transformation
NICE delivered its "Experience Revolution" roadshow, bringing the latest in practical guidance and thought leadership on Cloud, Analytics and Automation across six cities from throughout September and October.
The series of interactive sessions focused on digital transformation through three main pillars:
- Cloud with NICE inContact CXone;
- Analytics with NICE Nexidia and NICE Mattersight; and
- Automation with the introduction of NEVA, the NICE Employee Virtual Attendant as well as desktop automation.
The program also included session entitled " The 5 Essential Principals for Digital Transformation Success ", in which NICE's Vice President of Portfolio Marketing & Enablement, Aviad Abiri detailed the road to digital transformation through five main pillars including Omnichannel, Personalization, Customer Journey, Automation and Cloud.
The "Experience Revolution" roadshow also showcased NICE's Customer Journey Solutions expert, Matt Reading who discussed the Customer Journey Optimization path which includes NICE CJO, Analytics and Predictive Behavior Routing (PBR) and also Alan Meadows, Solution Sales Executive who introduced NEVA, the first Employee Virtual Attendant which takes away mundane tasks from contact center and back office employees as well as empowers them to make better decisions faster and stay compliant utilizing desktop automation and robotic process automation.
Watch two short YouTube videos presented at the session:
1. "The Power of Knowing"
2. "NICE Smart Routing"
Here you can find live Facebook videos from the event.
NICE provided admission to the roadshow program free of charge. However, advanced registration was required as seats were limited. The full "Experience Revolution" detailed agenda and locations can be accessed here.
Take Your Own Personal Journey to the Clouds!
Not only did NICE experts personally guide clients on their journey to the cloud; in every city our guests walked away with their very own personal souvenir which brought them as "close to the clouds" as possible while keeping their feet on the ground!
Sue Hodges, Business Technical Analyst, American Airlines
Kathelyn Lippman, Business Technical Analyst, American Airlines
Social Media and a Special Gift!
Participating customers received a special gift from NICE at the event and were encouraged to share a picture of their experience on social media with the #ExperienceRevolution hashtag and tag @NICELtd. Participants entered a raffle for a Cloud 9 gift voucher redeemable for a unique experience.
You can view past events and register to future ones here.