If there is any doubt that the future of the call center, contact center, customer service, or whatever you call it, is technology, then let that doubt go NOW! While searching for topics for this week's CX Buzz one theme dominated more than any other, and that is the use of artificial intelligence for customer service. At our recent Interactions conference, with over 2,000 industry experts and leaders, everything centered around re-inventing customer service and we are sure that technology, AI, chatbots and automation will play a very important role in that re-invention.