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For more insights into how your contact center agents can enhance AI within the customer journey to create long-term relationships with customers, read the eBook Cheat Sheet for Customer Loyalty.

Voice-based authentication involves many interrelated processes involving coordination between contact center agents and fraud investigators. As transactions become an accepted unit of measure, it is important to proceed with caution when pricing seems too good to be true. Beware the trappings of a false economy.

The events of the past couple of years took a strange, unexpected toll on the labor market. During the lockdown, unemployment was high, and workers clung to their jobs. However, now that things are getting (somewhat) back to normal, a significant percentage of American workers have decided not to go back to work.

We all get mad. Boy, do we get mad. We all have our triggers. Someone cuts us off in traffic. We’re given the wrong order.

Watch our demo video to see CXone in action and then contact us to find out more about how CXone can help you improve your business results through more satisfying customer experiences.

Other contact centers are upgrading their technology to keep up with customer and competitive demands. To get a more macro view of technology investments, download the complimentary ContactBabel report, State of Contact Center Transformation in the New Digital World. Get started on your digital transformation today!