CXone performance analytics for Salesforce Einstein

Pinpoint recommendations to boost performance.

In a few clicks, get insights to boost first contact resolution, agent efficiency and more—no coding or data specialists required.
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The power of CXone + Salesforce Einstein.
Automatically link and analyze CXone interaction and Salesforce data to reveal new insights that improve KPIs.
Simple, AI-powered insights
Use easy-to-understand, data-driven analytics to discover where your contact center performance issues are and how to fix them.
Higher confidence, less guesswork
Use AI-powered recommendations and predictions to ensure any changes you make will lead to better results.
Advanced analysis, minimal effort
Access AI-driven insights in a just few clicks, while saving time and effort with automated data blending and analysis.
Agility and adaptability
Customize your contact center insights, plus meet your specific configuration and compliance requirements.
Improve contact center performance in just a few clicks.
Improve your contact center and business performance by surfacing new insights from a 360° analysis of your blended CXone and Salesforce data.
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digital service
Fast, easy, AI-powered contact center performance insights.
Out-of-the-box analytics
Access pre-built AI-based analytics for first contact resolution, agent efficiency, sales productivity and more.
Easy-to-understand insights
Eliminate the need for costly data experts with simple, interactive dashboards that you can drill into for more detailed insights.
Data-driven predictions
Assess the impact of changes before you implement them using AI & data-driven predictions.
Automatic data linking
Reduce human effort and error with the only application that automatically links contact center data to Salesforce objects such as tasks, cases, opportunities, and more.
Customization
Use the Expert module to create your own analytics insights and manage data synchronization scheduling.
Compliance
Meet government and regulatory requirements with this FedRAMP-authorized and PCI-compliant application.
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Datasheets

CXone Performance Analytics for Salesforce Einstein datasheet

Improve your contact center performance in just a few clicks with CXone Performance Analytics for Salesforce Einstein. By automatically linking your CXone contact center interaction data to your Salesforce CRM, this analytics application creates a fully blended view of your data so AI-powered analytics can dig deep to reveal new recommendations and predictions that you can use to boost KPIs.

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Product Videos

CXone Performance Analytics for Salesforce Einstein overview video

Want an easy way to find out how you can boost your first contact resolution, agent efficiency and sales productivity? Check out CXone Performance Analytics for Salesforce Einstein! By automatic linking your contact center and Salesforce CRM data, this application creates a fully blended view of your data so AI-powered analytics can dig deep to reveal new insights. In just a few clicks, you’ll get data-driven recommendations and predictions that will improve your overall contact center performance.

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Datasheets

Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.

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