Harness objective scoring of sales skills that impact revenue across 100% of interactions.
Gain a holistic view of agent performance with objective scoring of sales skills that impact revenue across all interactions. Purpose-built sales-skill behavioral models that influence a “likelihood to buy” metric across all industries is delivered right out-of-the-box. These insights are operationalized in a suite of NICE CX applications for immediate impact on sales conversion rates.
Empower sales agents to meet their targets with the skills they need to deliver “wow” experiences that will impress any customer.
Identify the sales steps and best sequence that leads to high conversion rates.
Empower agents with skills and information that maximize their sales with contextual desktop prompts.
Provide heatmaps, dashboards and real-time reports to increase the likelihood to buy metric.
Deliver more timely evaluations and focused feedback with out-of-the-box quality coaching dashboards and workflows.
Turn successful sales interactions into best practices and distribute them across the various sales teams.
Understand which sales offers are working and why.
How AI Helps Empower CX Agents
Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers.
Illuminate Your Path to CX Innovation with Enlighten AI
See your data in a whole new light, leading you to more effective decision-making.
Modernizing the Contact Center with AI Optimizing CX Outcomes
Ventana Research provides insight on how to modernize the contact center with AI to make an immediate impact.