Overview
Government agencies are crucial providers of essential services, and citizens rely on them to meet their needs. However, trust and satisfaction in government have been declining, particularly when compared to trends in the private sector. Common complaints include a lack of convenience, fairness, transparency, and resolution. As government agencies exist to serve citizens, they must strive to build trust and satisfaction with their citizens.
NICE CXone can assist national and local government agencies in this mission by intelligently connecting and completing citizen interactions to create satisfying journeys, thereby building trust with every interaction.