Artificial Intelligence enhanced training and analytics tools help agents know how they’re doing with transparency and fairness to succeed.
Give your agents the flexibility they need to control their schedules and own their best performance.
When your frontline ambassadors thrive, so does your business. Give your agents the environment, culture, accountability, and ownership of their roles to increase customer loyalty and impact top-line revenue.
Bring the art and science of measuring and motivating better performance to life, turning the best behaviors into habits and elevating employee engagement.
Begin building your frontline ambassadors.
Align employee performance, contact center goals, and customer expectations with software that makes continuous improvement fun.
Put the most powerful tools at your agents’ fingertips, and unleash their potential to create unforgettable experiences.
Promote efficient work with fewer repetitive tasks and faster access to knowledge.
Guide supervisors to make agile decisions, streamline their workflows and improve team outcomes ,with a dedicated workspace.
Eliminate the manual effort. Let AI summarize the important aspects of every call in 1024 characters or less, including the outcomes.
Offer a complete, unified & AI-powered agent experience for fast, personalized customer service.
CXone Success
See how CXone is driving success for Clearview with high availability through its open cloud foundation.
Your WFM Secret Sauce: The Right Mix of Agent Autonomy, Training and Guidance
Agility is a core component of providing the staffing, scheduling, and real-time guidance to make life easier for contact center agents, managers and by association, customers.
AI for Contact Center Real-Time Guidance
Using AI with real-time agent guidance maximizes performance and customer satisfaction.