Overview
Say goodbye to manual agent notetaking with Enlighten AutoSummary. Reliable, objective, and accurate agent summaries are captured on 100% of interactions, providing context to the next agent in the customer journey – all thru the power of AI. By removing the burden of tedious notetaking, Enlighten AutoSummary helps to reduce agent frustration, improve CX, while saving businesses time and money. Watch this video to see how Enlighten AutoSummary captures customer sentiment, intent and identifies the key outcomes and actions taken on every interaction.