Get smart: Using AI and automation to improve customer experience in your contact center


Listen as an industry expert and contact center leaders discuss how intelligent software and constituent-friendly tools are helping government agencies meet the unprecedented demand for services brought on by COVID-19. From providing 24/7 contact center service to answering routine questions and freeing agents to work on complex issues – AI and automation are engaging residents in new (and better) ways.

Put AI to work in your agency’s contact center

Research shows that 70% of citizen interactions will involve AI-powered technologies by 2022 – and 78% of contact centers plan to deploy AI in the next 3 years. How far along in this process is your contact center? Discover what “flavor” of AI makes the most sense for your agency to achieve goals relating to citizens, agents and operations – and the benefits you can expect when you put that AI technology to work in your contact center.

CXone FedRAMP-Authorized Cloud Contact Center (PDF)

Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.

NICE CXone Open Cloud Foundation brochure

NICE CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customisation through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners. NICE CXone delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice SLA based on the Mean Opinion Score (MOS). We also offer the broadest level of certifications in the industry, including PCI Level 1, HIPAA, SOC 2, SOX, FedRAMP, and others.